Warranty Claims Process

Warranty Details

25 Year Limited Component Warranty

Terms and Conditions
This is a 25 year product warranty that can only be claimed by a registered Fusion Installer for faults which occur during or after the application of a Fusion copper system installation process.

Warranty Claim Process

Stage 1: Installation

• The warranty only covers Fusion components installed by a Fusion registered Installer. The installation MUST be made up entirely of Fusion products, which must be new at the time of installation, to qualify for the warranty.
• Once site testing has been completed, the Fusion registered installer will provide copies of each link test within 10 working days of Installation, together with site drawings and other relevant information.
• The Fusion Installer must complete and submit a Warranty Request Form no. FW/FI/REG/130608
• Installations must be carried out in accordance with Industry Installation Guidelines and certified to ISO/IEC11801 standards.

Test data should be downloaded and transferred onto a disc or email and sent to Fusion/Mills. If no failures or problems are detected then a site certificate will be issued to the Fusion Installer. A warranty sticker will be issued to be placed on the installation site. This is the Fusion warranty stamp of validity.
After Fusion has verified that the installation conforms to its requirements, a
Registration Certificate will be issued, thereby recognising it as a Fusion Certified System.
This warranty is effective from the time Fusion issues the Registration Certificate.
This warranty may not be assigned to any other party without the express written consent of Fusion.

 

Stage 2: Become a Registered Fusion Installer:

Registered Fusion Installer– A registered Fusion Installer is an authorised installer who has to prove that they are fully qualified to perform a copper installation and operate and implement the products and equipment involved. Installers can apply to become a registered Fusion installer quickly and easily by simply completing the form no. FW/FI/REG/130608 and submitting the relevant documentation. They will then receive a unique Fusion Installer certificate number.

To qualify as a Fusion Installer, applicants must be certified as either 1 or more of the following:

1. An accredited BICSI ITS Installer,
2. City And Guilds Network cable Installer administrator
3. A reputable Copper installer with min 5 years proven experience with knowledge and understanding of copper cabling. They must also in addition to this, possess a recognised (other) Industry based qualification.

Stage 3: Evaluation

When the information provided by the Fusion Installer has been evaluated and verified, the 25 year warranty certification will be issued.
The installation warranty certificate will be produced and given to the Fusion Installer who will then pass a copy of the documentation on to the end user.
The warranty commences from the date of certification.

Stage 4: Warranty Claim:

Once it can be proven that a Fusion component in any one or more link fails, or if the installed link no longer meets ISO/IEC11801 standards, then a claim can be made on the warranty.

• All links must be installed and tested to industry guidelines to qualify for the warranty.

 

To claim on the warranty the Fusion Certified Installer must contact their Fusion supplier with full details regarding the reason for claim. A warranty will only be issued by the Fusion supplier upon receipt of the following:

1. A fully completed and signed Warranty Request Form FW 130608
2. Completed System Design Criteria Acknowledgement Form FW/SDC/130608
3. Full test results for every horizontal link to be covered (hard and soft copies).
4. Current Schematic of site.
5. Any other information pertaining to the nature of the claim upon request.

N.B. These must be submitted using test equipment that supports the standard for which the warranty is sought.
These should be sent by post or email to the Fusion supplier

The Fusion supplier reserves the right to make a site visit and inspect the installation before a warranty is issued or claimed upon. If an engineer is sent to investigate the site and it is found that the cabling system is not at fault, the customer will be responsible for all the costs incurred (including all engineers’ costs).